Legal

Privacy Policy

NEMU Platform, Nemu Driver, and Nemu Chat

Last Updated: 21 October 2026

At NEMU AI Marketplace, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you use our marketplace, Nemu App, Nemu Driver, Nemu Chat, and related services.

1. Information We Collect

We collect:

  • Account Data: such as name, email, and Google account info when you log in via OAuth.
  • Usage Data: pages visited, items viewed, and interactions with other users or features.
  • Device Data: IP address, browser type, and operating system for analytics and security.
  • Transaction Data: when you buy or sell items on our platform.
  • Driver Registration and Verification Data: contact details, identity documents such as KTP and driver licence, selfie, vehicle information, and verification status when you apply to become a NEMU driver.
  • Driver Location and Delivery Data: approximate and precise location while the driver is on duty, order offers, pickup and delivery progress, completion codes, and delivery history.
  • Driver Financial Data: earnings, wallet balance, withdrawal records, and bank account details used for payouts.
  • App and Notification Data: installation identifier, authentication sessions, device information, and notification registration token.

2. How We Use Your Information

We use the information to:

  • Operate and maintain the NEMU platform.
  • Enable secure logins and personalized experiences.
  • Detect and prevent fraud or misuse.
  • Improve our AI-powered recommendations and marketplace features.
  • Communicate updates, offers, or support messages.
  • Verify driver applications and activate approved driver accounts.
  • Match available drivers with nearby orders, show delivery progress, calculate earnings, and prevent location fraud.
  • Send time-sensitive order offers and delivery status notifications.

Personal Recommendations in Nemu App

When you are signed in to Nemu App, the "Lagi hits" feed on the home screen can show "For you" cards: products similar to ones you showed interest in. To choose them we use:

  • products you saved and products in your cart;
  • your paid orders from the last 90 days;
  • stores you follow;
  • up to 20 products you most recently opened in the app. This list is kept on your device and holds product IDs only.

Products you bought in the last 30 days are not shown again in this feed. Recommendations are worked out when the feed loads. We keep no separate profile for this feature and do not share this data with third parties. We record which cards were shown and which you tapped, including the card type, to measure and improve the feed.

"For you" cards appear only after you agree. The app asks once after you sign in. You can also turn it on yourself in Settings, "Personal recommendations". Until you agree, the feed shows general products only.

You can withdraw your consent at any time by turning off "Personal recommendations" in Settings. Once the feed loads again, we stop using this data for the feed. The list of recently opened products is deleted from your device when you turn it off or sign out. We keep a short record of your choice as proof. It shows when you agreed or withdrew, and which version of this policy applied. This record stays after your account is deleted. Guests who are not signed in do not get these cards.

Nemu Chat

Nemu Chat processes your name, email, account ID, and birth date to manage your account and check age eligibility. It also processes social relationships within Nemu Chat, rather than contacts from your phone's address book.

We store messages and the photos, files, voice recordings, and location you choose to share to provide messaging. Audio and video calls process live audio, video, and call metadata. Optional commerce features process order details, delivery addresses, and recipient information.

When voice transcription is available, recordings you submit for it are sent to OpenAI to turn speech into text. NEMU assistant features send your messages and photos to OpenAI to generate responses. With your consent, Teman sends your messages, mood check-ins, and related health context to OpenAI to generate responses.

AI operation logs may include your account ID, the provider and model, success or error status, response time, and token usage reported by the provider. We use these logs to monitor and diagnose AI service operation.

GoalRush is our optional game at goalrush.nemu-ai.com. With your consent, it processes your nickname, account association, score, gameplay inputs and replay, play duration, and cosmetic inventory. Earned virtual coins are used in the game and are not real-money prizes. The game uses local storage on your device for preferences.

We use Firebase and Apple Push Notification service (APNs) for notifications. These providers receive device registration tokens and notification payloads, which can include message previews and call information.

Nemu Chat messages are not end-to-end encrypted. Reported messages may be reviewed by the Nemu team to handle abuse reports.

Support reports about AI responses include the content you select, your reason, and app metadata such as app version, operating system, and screen. They are linked to your signed-in account. When the support integration is enabled, reports may be forwarded to Linear for the Nemu team to handle them.

Nemu Chat uses the same Nemu account as other Nemu apps. Deleting your account through Nemu Chat applies to that shared account. This anonymizes the account and removes its Teman data and AI support reports. It does not erase all messages or files in recipients' conversations. To request deletion of specific data or get help, visit Nemu Chat Support. For account deletion steps, see our Account & Data Deletion page.

Optional Mobile App Usage Recordings

Nemu App offers optional usage recordings to help improve the app. This feature is off by default. If you allow it in Settings, a sample of sessions may record layouts, page navigation, device information and approximate connection location. Text, images and camera views are masked. Touch positions are not recorded.

Recordings and session metadata are sent to PostHog in the United States and kept for 30 days. NEMU does not send account identities, message content, PINs, identity documents, photos or health data through this feature. Recordings are used to improve the app, not for advertising.

Consent applies to this device and is cleared when you log out. Recording starts after you reopen the app. You can withdraw consent in Settings to stop new recordings without losing feature access. Contact support@nemu-ai.com with questions or requests to delete recordings already sent. See the PostHog privacy policy.

Advertising Measurement in Nemu App for iOS

On iOS versions of Nemu App with advertising measurement enabled, NEMU requests tracking permission through Apple's system dialog. If you allow tracking, the Meta App Events SDK sends app activity, device identifiers, connection information, and SDK technical data to Meta to measure NEMU advertising. The SDK can automatically log app activation, installation, and Ingatan package purchases through Apple. Purchase data may include the product, quantity, price, currency, time, transaction identifiers, and Apple purchase receipt. NEMU keeps IDFA collection disabled. Versions with this measurement disabled do not initialize the Meta SDK or request tracking permission.

NEMU does not initialize the Meta SDK when permission is pending, denied, or restricted. This choice is separate from PostHog recording consent. You can use NEMU without tracking and change your choice in iOS Settings, Privacy & Security, Tracking. See the Meta privacy policy.

3. How We Protect Your Data

We use encryption, limited employee access, and secure servers. While no system is 100% secure, we continuously update our protection measures.

4. Sharing Information

We don't sell your data. We may share minimal necessary info with:

  • Service providers needed to operate payments, payouts, hosting, maps, notifications, communications, identity verification, and customer support.
  • Buyers, sellers, and drivers, limited to information needed to fulfil an order. We do not show one buyer's private address or contact details to another buyer.
  • Law enforcement when required by law.

5. Retention and Deletion

We keep personal data only while it is needed to provide the service, keep accounts and transactions secure, resolve disputes, and meet legal, tax, accounting, or regulatory duties. Closing an account removes data that is no longer required. Transaction, payout, audit, fraud-prevention, and compliance records may be retained for the periods explained on our Account & Data Deletion page.

6. Your Rights

You can request:

  • Access or correction to your data.
  • Deletion of your account.
  • Opt-out from promotional emails.

Nemu Driver users can request deletion from the Account tab in the app. All users can also follow the steps on the Account & Data Deletion page.

7. Third-Party Services

Our service may include links or integrations (e.g., Google OAuth, logistics APIs). Each has its own privacy policy; we encourage you to review them.

8. Updates

We may revise this policy occasionally. Any updates will be posted at https://nemu-ai.com/privacy with the updated date.

9. Contact

For questions, contact us at:

support@nemu-ai.com